Delivery Information

Conditions of Sale


Our website Just add your item (s ) to shopping cart . Then you just have to finalize the order and choose the payment method. If in doubt contact our services .

by phone 252101784- 252 647 124

By email


You can only make a purchase if you are registered. Please register . We guarantee that all your data will be protected and will only be used to send orders or information relating to the store . All items include VAT at the rate of 23 % and may change without notice. Your orders are accompanied by invoice .

Customer Support

We are at your disposal for any questions or concerns.
You can contact us by our contact form.
Call our phone numbers.


You can pay by bank transfer, ATM, Paypal or send you will charge. You can also choose to raise your order in our shop.
For bank transfer, after the payment you must send proof to our e-mail mentioned in your order number. We only do the shipping after confirming the payment.

Bank Transfer

Holder: Big Wave Lda

Conta: 0177 9160 0127

NIB : 0007 0000 17791600127 23

IBAN: PT50 0007 0000 1779 1600 1272 3


You should e-mail the transfer receipt with the number of the order.


Payment by Paypal is a safe method used worldwide.


Payment by ATM can be made through the ATM network boxes or their home banking.

A reference is generated when finalizing your order. In the ATM, you should choose the "Purchase Payment" and enter the reference generated at the time of purchase.

Payment by ATM takes 1 business day to enter the bank. Your order will only be sent when we confirm receipt of your payment.

The products are reserved for 4 days. If during this period the Bigwavesurfshop not get paid, your order will be canceled automatically.

Counter Refund (increase of € 3.00)

At the end of the order just choose the payment method cash on delivery.

With this method of payment is only allowed to place orders up to 100 €.

Payment by cash on delivery must be made in cash and is not available for the Madeira and Azores.

We can only send a new order to the collection if the last order the collection has already been delivered.

If you have been registered two or more orders to the collection on the same day and you can not join them for exceeding the amount charging limit, the second will only be sent after the first had been delivered and so on. We recommend having the exact amount of cash to deliver the delivery, as this may not have change.


All orders adds shipping rates that vary depending on the size / weight and the delivery location.
You will be informed of these fees before you confirm the order of the products.

We send you the items within a maximum of 15 days, unless out of stock. In this case you will be immediately contacted by our team.

The bigwavesurfshop makes deliveries of orders by CTTexpresso. The delivery of products will occur only on weekdays.

The indicative title without it behave any bond for bigwavesurfshop and saved indisponibilidaedos products or other force majeure the goods will be delivered:

  3 days for mainland Portugal
  5 working days for the island of Madeira
  7-15 working days for the island of the Azores.

* Note: destination with shipments in the Corvo and Flores may have an increase in the transit time of up to 12 working days.

Delivery times are indicative and are therefore considered valid when there is no physical or structural impediments for example, incorrect and / or incomplete addresses or setbacks of force majeure, such as strikes, connection loss, bad weather, etc.).

The shipping amount will be calculated automatically by the system, namely:


Mainland Portugal - 6 €
Islands - 15 €
Shipping to recovery with extra fee - € 3

(are not made submissions to the autonomous regions, after payment by bank transfer or payment by ATM)
* these values may change. Do not apply to shipments boards, this case should contact the store.

* The free deliveries apply whenever there is a promotion in this direction and only for Portugal, does not apply to other areas.

Shipping Method.

Once your order shipped, you will be sent a confirmation e-mail with the number of sending attributed and a link so you can follow up on your order on the carrier's website.

You may receive your order anywhere you want (except to PO) .To do this, simply provide us the address where will be present from 8 am to 13h.Será made an attempt delivery at the address you indicated by the carrier's delivery.

WARNING: You can not choose a time specific delivery as it would be conditioned by the route defined by the carrier for the delivery on the day of delivery.

If not present at the delivery address indicated, the procedure is as follows:

Will be left a postal order to pick up your order at the post office of your residência.O term area to order the survey is 3 working days from the date of delivery attempt.

For surveying the same, shall submit the postal left by the courier and your identity card or citizen card.

If you can not remove the order personally, it may be raised by third parties, provided that the money order is signed as their identity card or citizen card is attached a copy of their ID.

If the order is not withdrawn within 3 working days, be us to devolvida.Se the delivery address indicated by you is incorrect or incomplete, the delivery of CTT will have no way to leave you a postal order, so the your order will immediately in returning to bigwavesurfshop process.

WARNING: If your order is returned to us for reasons beyond bigwavesurfshop and the carrier, all costs of shipping and return associated with the order you will be charged.

If in doubt, do not hesitate to contact us. Tel. 252647124

Forwarding orders:

If your order is returned to us for reasons beyond Bigwavesurfshop and the carrier and the same has been paid by Paypal or MB, you can request a refund or sending an order for replacement.

If you want a refund, you must send us a message to confirm us if you want to receive a refund on the original method of payment or in the form of a discount coupon that you can apply in your next order.

If you do not send us any messages, the bigwavesurfshop put in your client area a voucher in the amount to be refunded.

If you paid your order by MB, you must provide us your NIB so that we can make the repayment by bank transfer. The order of the shipping and return costs will be deducted from the refund.

If you want to send an order for replacement, which requires the maintenance of the conditions of the original order (product prices, shipping costs and offers), you will be requested to provide an additional fee of 5 € to we made the administrative processing and logistic thereof.

This payment must be made by bank transfer and proof of payment sent to our e-mail:

We recommend indicating the returned order number and the name of the first account holder from which was taken the bank transfer in order to facilitate us to identify your payment.

The following data necessary to effect the transfer are:

Holder: Big Wave Lda
NIB: 0079 0000 2615 03711 0111

If the returned order payment method has been the collection and choose register a new order to the collection, you will be also asked to pay by bank transfer or ATM (entity / reference to be provided by bigwavesurfshop) worth € 5 for reimbursement of the expenses of shipping and return of the returned order.

Returns and Exchanges

In distance contracts the consumer shall have a minimum period of 14 days from order receipt to return the goods.

This order should be with the new and complete material as in the order receipt height and the products must be returned to us in original condition.

Products returned incomplete, damaged or used by the customer will not be accepted.

In case of exercise of the right to withdraw the bigwavesurfshop will make possible to refund the customer, protecting however, that this time depends on the reviews that will be conducted material with a maximum duration of 8 days.

If the payment was by ATM, cash on delivery and bank transfer, the customer will be reimbursed by bank transfer, in which you must send us by email at the account NIB and the full name of the holder will proceed to devolução.N case of payment by Paypal, the refund will be made by Paypal.

In case of return, the customer can be exchanged within 14 days from the receipt of the product, keeping the obligation to submit the product to change in original condition and with proof of purchase.

The collections are free if the reason for the return is the responsibility of bigwavesurfshop. If the reason for return is because he changed his mind or deceived order, the shipping costs will be the customer's responsibility.

Refund orders for transportation expenses whose return is the responsibility of bigwavesurfshop. example: defective products or exchanged.

We caution that do not refund shipping costs if on ordering multiple items have only one problem.

To address where you should send in the event of return or exchange:

Big Wave Unipessoal Lda
Av. Julius Grace # 380
4480-672 Vila do Conde


Articles have 2 year warranty against manufacturing defects unless explicitly stated in the product description.

The use of the guarantee is subject to verification by the Article Bigwavesurfshop and representative. In case of misuse the guarantee is withdrawn.

List of Alternative Resolution Entities Consumer Disputes

Under Article 18 of Law 144/2015, the suppliers of goods or providers of services to consumers must inform consumers (individuals when acting for purposes which are not within the scope of their commercial activities, industrial, craft or professional) regarding the available ADR entities or to which they are bound by adhesion or legal obligation arising from compulsory arbitration.

Centro de Arbitragem de Conflitos de Consumo do Vale do Ave
Rua Capitão Alfredo Guimarães, n.º 1
4800-019, Guimarães.
Tel.: 253 422 410
Fax: 253 422 411

Póvoa de Varzim, Vila do Conde, Santo Tirso e Trofa:

Centro de Informação de Consumo e Arbitragem do Porto
Rua Damião de Góis, 31 – Loja 6 –
4050-225 Porto
Tel.: 225 508 349 / 225 029 791 / Fax: 225 026 109
E-mail: / web:

Centro de Arbitragem de Conflitos de Consumo do Vale do Ave
Rua Capitão Alfredo Guimarães, n.º 1,
4800-019, Guimarães
Tel.: 253 422 410 / Fax: 253 422 411
E-mail: / Web:

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